Omega SecureVideo consults that start from the conversation.
Book the consult in the chat, and the link turns up in the patient's portal shortly before it starts. The patient waits in a private waiting room until you let them in.
In beta testing
For Australian practitioners and their patients
Your patients, your team and your consults, in one encrypted place.
Omega Clinical gives your practice a secure app for the team, a free patient portal for the people you treat, and telehealth video.
- Encrypted end to end
- Free patient portal
- Telehealth video
What Omega Clinical adds
Everything in Omega Secure, plus what your trade needs.
Omega Clinical is the full Omega Secure app with these additions for practitioners and their patients.
Patients join by invitation from your practice.
You send a patient a code or a link.
The full workspace for reception, practitioners and managers.
Patient conversations, sorted by practitioner. Team chats and group threads. Referrals, results and documents.
Built around Australian health privacy.
Health information is the most sensitive personal information there is, and Australian law treats it that way.
Also included, as in standard Omega Secure: encrypted messaging and files, email, calls over your SIM, texts in the same inbox, call recording with a spoken notice, and video meetings with screen sharing and a whiteboard. See every feature.
Telehealth
Video consults that start from the conversation.
Book the consult in the chat, and the link turns up in the patient's portal shortly before it starts. The patient waits in a private waiting room until you let them in.
Encrypted end to end
One-to-one consults connect device to device. Our server sets the call up and can't see or hear it.
A waiting room that's yours
Patients wait with your practice name and a short message until you admit them.
Carers and interpreters
Add a carer, family member or interpreter to the consult with the patient's agreement.
Two apps, one system
One app for the practice. A simpler one for patients.
Practitioners and patients need different things from a messenger, so Omega Clinical comes in two parts that talk to each other.
Omega Clinical practice app
The full workspace for reception, practitioners and managers.
- Patient conversations, sorted by practitioner
- Team chats and group threads
- Referrals, results and documents
- Telehealth consults started from the chat
- Display names and titles you choose, such as Dr Ross or Reception
Omega Clinical patient portal
A private line to the clinicians a patient sees, with nothing else in the way.
- Free for patients
- Connects only to their own clinicians
- Several clinicians and practices in the one portal
- Results, care plans and exercise sheets in one place
- Video consult links that appear when it's time
Get Omega Clinical for your team.
Join the beta now, or register and we'll be in touch about your team.
Patient portal
Patients join by invitation from your practice.
You send a patient a code or a link. They install the portal, accept the invitation, and they can message you straight away. Nobody can find your practitioners or your staff by searching, so the only people who reach you are the people you've invited.
If a patient sees a GP, a physiotherapist and a naturopath who all use Omega Clinical, all three sit side by side in the one portal. When a patient wants to message family and friends as well, they can unlock the full Omega messenger from inside the portal.
What your patient sees
- Your name and title, your practice and your hours
- Messages and files from you and your reception team
- Upcoming video consults
- Nothing about any other patient, ever
Your practice
Your team, and the colleagues you refer to.
Omega Clinical replaces the mix of text messages, personal chat apps, fax and email that many practices make do with for patient matters.
In beta
Team messaging
Reception, practitioners and practice managers talk in one place, in private chats and group threads.
In beta
Referrals, results and scans
Send and receive referral letters, pathology reports, imaging and care plans inside the same encryption as your messages.
In beta
Colleagues outside your practice
Message the specialist, pharmacist or allied health practitioner you refer to, as long as they use Omega Clinical too.
In beta
Ring patients from the app
Call a patient's phone number over your mobile plan, so the call sits in the same place as their messages.
General practiceAllied healthPhysiotherapyPsychology and counsellingNaturopathy and herbal medicineDentalSpecialist roomsPharmacy
Privacy and the law
Built around Australian health privacy.
Health information is the most sensitive personal information there is, and Australian law treats it that way. Omega Clinical is built to support your obligations under the Privacy Act 1988 and the Australian Privacy Principles, the Notifiable Data Breaches scheme, and state health records laws.
Our beta privacy notice sets out in plain English what the app collects, why, and how to have it deleted.
Patient-safe by design
- Lock screen alerts show the sender's name and nothing else
- Fingerprint or face unlock every time the app opens
- Our servers hold no key that can read messages or files
- Australian practices' account details kept in Australia
- Remove a staff member's access the day they leave
Questions
What practitioners ask us.
Does Omega Clinical replace my practice management software?
No. Your clinical records, billing and appointment book stay where they are. Omega Clinical handles the conversations: practitioner to patient, and practitioner to practitioner.
What does it cost my patients?
Nothing. The patient portal is free for patients. If a patient wants the full Omega messenger for the rest of their life, they can upgrade inside the portal for a personal subscription.
Can I keep using the telehealth service I have now?
Yes. Plenty of practices use another video service today, and you can carry on with it for as long as you like. Omega Clinical's telehealth sits alongside your messages and files so the whole consult lives in one place.
Can I record a call?
Yes. Recording has an on and off switch, and when it's on the other person hears a short spoken notice at the start of the call. Check your own professional and privacy obligations before you record a consult.
Can patients text the practice?
Yes. Set Omega Clinical as the phone's text app and SMS arrives in the same inbox as your messages. Carrier texts are clearly marked as not end-to-end encrypted, so you can move a patient onto the portal when the conversation turns clinical.
Can patients reach me at any hour?
You set your own hours. Outside them, patients see your away message and the practice's after-hours instructions, and urgent matters are pointed to 000.
Beta testing now
Be first in line.
Omega Clinical is in beta testing now. Apply to test it on your own phone, or register your interest and we'll be in touch about your team.
Please don't include any patient information in these forms.